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TERMS & CONDITIONS

CUSTOMER CARE

No Quibble Refund or Exchange Policy

Exchange any physical product you are not happy with, for whatever reason. If you are not happy with a Silverback Tarzan product, you’re welcome to exchange it or ask for a full refund. Just return the product within 2 weeks with your receipt. Patreon is non-refundable.

If you need to return something contact us via

Email: SilverbackTarzan@gmail.com

Phone +44 (0)7746 714 604

Undamaged goods

Where you have cancelled an order and the products have already been delivered to you please return them to us as soon as possible.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and within 14 days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

Damaged goods

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please contact us and we will make arrangements on a case by case basis. If you need to return them to us you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Privacy & Safety

PRIVACY & SAFETY

18.7.2023

Our contact details

Name: Matt Lewis

Phone Number:07746714604

E-mail:SilverbackTarzan@gmail.com

The type of personal information we collect:

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have purchased an online or offline product from us or contacted us directly to request information or to interact.

We use the information that you have given us in order to provide our services to you.

We will not share this information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting SilverbackTarzan@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on our email systems.

We keep personal contact details for 6 years. We will then dispose your information by deleting all correspondence.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at SilverbackTarzan@gmail.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at SilverbackTarzan@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

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